Introduction

This Privacy Policy is designed to explain how we handle your information when you use our products or services and interact with us.

Our company, Pivotech Nepal Pvt Ltd (“Pivotech Nepal,” “we,” or “us”), offers these products and services and is located in Nepal at Pulchowk, Lalitpur, with the contact email: info@pivotech.com.np.

This privacy policy applies to:

• Our mobile applications incorporate this privacy policy.
• The products and services labeled under the names “Sigma” or “Pivotech Nepal” (referred to as the “Services”).

We treat your personal information with the utmost respect, recognizing the significance of safeguarding sensitive financial information. Below, we outline precisely what data we collect.

Information We Gather About You

We collect information in several ways, as detailed below:

1. Account and Profile Details: When you sign up for an account, adjust your profile, or configure preferences, we gather information about you. We also keep track of your preferences when you set up settings within the Services.
2. Content Provided Through Our Products: Our Services include products offered by Pivotech Nepal. This content might contain information about you. We employ analytics methods to protect this information by either hashing, filtering, or scrubbing it to remove anything that might reveal your identity. Additionally, we collect clickstream data to understand how you engage with and use features within the Services.
3. Content Provided Through Our Websites: Our Services encompass websites owned or operated by us. We also gather other content you submit to these websites, including those on social media or social networking platforms run by us.
4. Information You Share via Our Support Channels: Our Services also include customer support, where you can submit information related to issues you encounter while using a Service.
5. Payment Information: When you register for specific paid Services, we collect payment and billing details.
6. Device and Connection Information: We collect information about the devices you use to access our Services, such as your computer, phone, tablet, or other devices. This includes details about your connection type and settings during installation, access, update, or usage of our Services. We also collect device information, such as your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data.
7. Cookies and Other Tracking Technologies: To provide functionality and recognize you across various Services and devices, we use cookies and other tracking technologies.
8. Information Received from Other Sources: We may receive information about you from other users of our Services, third-party services, affiliated companies, social media platforms, public databases, business partners, and channel partners. This information may be combined with data collected through other means, as described above, helping us improve our records, identify new customers, create more personalized advertising, and suggest potentially relevant services to you.
9. Pivotech Nepal’s Partners: We collaborate with a network of partners offering consulting, implementation, training, and other services related to our products. Some of these partners also assist us in marketing and promoting our Services, generating leads, and reselling our Services. Information received from these partners may include billing information, billing and technical contact information, company name, and details regarding the Pivotech Nepal Services you have purchased or expressed interest in, along with any evaluation information you have provided.
10. Other Partners: We may also receive information about you and your activities, both on and off our Services, from third-party partners, such as advertising and market research partners. These partners provide us with insights into your interest in and engagement with our Services and online advertisements.

How We Use the Information We Collect

Our utilization of the information gathered depends on which Services you use, how you use them, and any preferences you’ve communicated to us. Here are the specific purposes for which we use your information:

1. Providing the Services and Personalizing Your Experience: We use your information to deliver the Services, process transactions, authenticate your identity, offer customer support, and maintain and enhance the Services.
2. Research and Development: To continuously improve our Services, we analyze information and insights gathered from how people use them. This helps us identify trends, patterns, integration opportunities, and areas for enhancement. We also use this data to develop new products, features, and technologies for the benefit of our users and the public.
3. Communication About the Services: Your contact information is used to send you transactional communications via email and within the Services. These include confirmation of purchases, reminders of subscription expirations, responses to your inquiries, provision of customer support, and sending technical notices, updates, security alerts, and administrative messages. We also send email notifications regarding interactions on the Services.
4. Marketing, Promotion, and Engagement: We employ your contact information and data about how you use the Services to deliver customized promotional communications. These may be conveyed through email or by displaying ads for Pivotech Nepal on other companies’ websites and applications.
5. Customer Support: We use your information to address technical issues, respond to support requests, analyze crash data, and improve the Services. With your explicit consent, we may share information with third-party experts to address support-related requests.
6. Safety and Security: Information about you and your Service usage helps us verify accounts and activities, detect, prevent, and respond to potential or actual security incidents, and monitor and protect against malicious, deceptive, fraudulent, or illegal activities.
7. Protecting Business Interests and Legal Rights: In cases where it is necessary to safeguard our legal rights, as well as the rights and interests of others, or where required by law, we use information about you for purposes related to legal claims, compliance, regulatory requirements, and audits.

How We Share the Information We Collect

We share the information we collect about you in the following ways, without engaging in the sale of your information to advertisers or other third parties:

Sharing with Other Service Users

When you use our Services, we may share specific information about you with other Service users.

1. For Collaboration: You have the ability to create content, potentially containing information about you, and grant permissions for others to view, share, edit, copy, and download that content based on your selected settings.
2. Managed Accounts and Administrators: If you use an email address associated with your employer or organization to register for or access the Services, certain information about you, such as your name, profile details, contact information, content, and past usage, may be accessible to your organization’s administrator and other Service users within the same domain. If you serve as an administrator for a specific organization or group of users within the Services, we may share your contact information with current or past Service users to facilitate Service-related requests.

Sharing with Third Parties

We collaborate with third-party service providers who assist us in operating, improving, integrating, customizing, supporting, and marketing our Services. These providers may need access to or use of your information, conducted under our strict guidance and adherence to security and confidentiality protocols designed to safeguard your data.

We also work with third parties providing consulting, sales, support, and technical services to deliver and implement customer solutions associated with the Services. We may share your information with these third parties to support billing, collections, localized support, customizations, and other agreed-upon services. With your consent, we may display personal testimonials on our public websites, along with your name.

Sharing with Affiliated Companies

Information we collect may be shared with affiliated companies, and in some cases, prospective affiliates. Affiliated companies are entities owned or operated by us. The safeguards of this privacy policy apply to the information shared in these situations.

Business Transfers: We may share or transfer information collected under this privacy policy in connection with any merger, sale of company assets, financing, or acquisition of our business by another company. In such cases, you will be notified through email and/or a conspicuous notice on the Services. You will also be informed of any choices you have regarding your information.

How We Store and Secure Information We Collect

Information Storage and Security

To secure the information we store, we implement industry-standard technical and organizational measures. Although we take steps to protect your information, it’s important to note that no security system is entirely invulnerable. Due to the inherent nature of the Internet, we cannot guarantee that your information is completely immune to intrusion during transmission over the Internet or while stored on our systems or in our care.

How Long We Retain Information

The duration for which we retain information collected about you depends on the type of information. After the specified time, we will either delete or de-identify your information. If deletion is not feasible, such as with information stored in backup archives, we will securely store your data and isolate it from further use until deletion is possible.

Changes to Our Privacy Policy

Our privacy policy may undergo revisions periodically. We will communicate any significant changes on this page and, if necessary, provide prominent notice through email notifications. We encourage you to review our privacy policy whenever you utilize our Services to stay informed about our information practices and how you can protect your privacy.

If you disagree with any changes to this privacy policy, you may need to discontinue using the Services and deactivate your account(s), as outlined earlier.

Your Information Control

Your information is managed by Pivotech Nepal Pvt Ltd. If you have any questions or concerns about how your information is handled, please direct your inquiries to:

Pivotech Nepal Pvt Ltd,
 Pulchowk, Lalitpur, Nepal
 Email: info@pivotech.com.np